Please see our Contact Us page. If you have registered please be sure to provide your Alaska Mileage Plan™ account number, the e-mail address associated with your Alaska Mileage Plan account and a listing number if you are inquiring about a specific auction.

Alaska Airlines is fully committed to protecting your right to privacy within our online auction community. Alaska Airlines expects all members to respect and protect the privacy of others. The release of any members’ personal information for reasons other than those specifically provided within the Alaska Airlines Privacy Policy is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

You may browse as you’d like without signing up.

You can use the Alaska Extras Watch List feature to keep track of the items you’re not yet ready to bid on, but want to monitor closely so you can bid on them when you are ready. On each auction listing page there is a link called Add to Watch List. Click on that link to add an item of interest to your Watch List. You can review the full list of items you’re watching at any time when you go to the Manage My Bids > View My Watch List section of your My Auction Account (hyperlink).

After you review the Listing Information for the item that interest you, click on Place Bid and follow the directions to enter and confirm your bid.

No. Browsing and bidding for experiences, events and merchandise on Alaska Extras is free. You are not obligated to buy anything on Alaska Extras after you have registered. You are welcome to drop by anytime and look around. If you see something you would like to bid on, simply sign onto your Alaska Mileage Plan account.

To increase your bid, you can do so by simply entering another bid on the auction. This bid will not change your current bidding amount if you are the winning bidder, but will ensure you are still winning up until the new amount.

There are four steps to placing a bid on an auction. You must complete all four steps in order for our system to record and display your bid in a listing's Bid History. 1. Click the Bid Now button on the listing page of the item you are viewing. You will be asked to Login, if you haven't done so already. 2. Enter your bid for the item and click the Bid Now button. 3. Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and Bid amount or you can submit your bid. 4. To place your confirmed bid click the Confirm my Bid button. Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click the Place Another Bid button, which is located beneath the Bid History on the Summary page. You can then re-enter a new amount according to the "Next Bid" amount as currently shown on the listing page. When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.

There are two reasons why a bid may be considered invalid: 1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers, i.e. 5000 Do not enter any commas (,) into the Bid Amount field. 2. Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons. The Listing page updates 10-20 seconds after you make your bid to reflect the new Current Bid.

With Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below that maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid. With Reserve Price auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount and nickname will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met, however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below that maximum bid threshold.

We will send you an email when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that you regularly visit the Alaska Extras website to check your “Bidding Activity” in My Account (hyperlink).

If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.

If the Number of Bids in the listing info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased an initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.

This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder. The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered. If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder. If another bidder places a higher maximum bid, you will be emailed to login and place another bid. Example: The current bid for an item is 50,000 miles with a 1000 mile increment. Customer A enters a max bid of 60,000 miles; Customer A is now winning at 51,000 miles Customer B enters a max bid of 55,000 miles System will now bid 56,000 miles (next bid increment) on Customer A’s behalf to ensure Customer A is still winning Customer B re-enters a max bid of 60,000 miles Customer A is still winning the auction at 60,000 miles because he was the first to enter a max bid of 60,000 miles

The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatically Bidding) for a maximum bid amount.

Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item). If you are logged in to your account, the site will recognize your Nickname when you place an additional Bid. You won't be bidding against yourself when you want to increase your maximum bid amount even if you're the current high bidder.

In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder A might bid 100 miles, 150 miles, 200 miles, 250 miles, and so on. Nothing fraudulent is going on! Most likely, you or bidder A is causing this effect by bidding against bidder B's "Maximum Bid". Bidder A is trying to find the point where his/her Bid will outbid the maximum bid being increased by proxy on each bid. At the time the maximum bid price of the bidder B is exceeded, the new bidder A will have a winning bid.

"Maximum Bid" helps to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the "Or Later" link, if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.

A Dutch Auction occurs automatically on Alaska Extras when a seller has multiple, identical items offered for sale. The seller specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they which to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful Bid.

In some auctions, a number of identical items are offered for sale at the same time. When the listing closes, the highest Bidders win the available inventory. Bids are sorted in order with priority given to price, the quantity bid for, and then finally to time a bid was placed. The time of a bid is determined by Alaska Extras based on its records. If bids are tied for price, the Buyer who has bid in the greater quantity wins. If there are two bids at the same price for the same quantity, the early bid wins.

Fixed Price Sale listings or "Buy it Now" auctions have a fixed price set by the seller. Buyers simply choose to buy the item at that price. Fixed Price listings will remain active until all items have been sold or the close date and time set by the seller has been reached. Please allow 2-4 weeks after you make your purchase for delivery. The end time for a "Buy it Now" listing does not determine the ship window.

In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price in an Open auction. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.

In a Reserve Auction, the seller sets the Reserve Price, which is higher than the Opening Value. A reserve price allows the seller to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, or at or above, the reserve. RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close. RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold. If the highest bid at the auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period after the auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.

In a Reserve Price auction, the seller starts the auction at a value below the lowest price at which s/he is willing to sell (the Reserve Price) to capture the bidder interest. This way, the bidders are not forced to bid at fair market value from the start of the auction. Also, many sellers prefer Reserve Price auctions when they are not sure of the market value of an item, and want to find an audience by enticing multiple bidders' interest.

If you have bid on a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.

Go to My Account and select Manage Bidding Activity. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.

You can monitor all of your bidding activity from within the Manage My Bids>View My Bid Status section of your My Auction Account.

The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.

Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.

Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.

Yes, all you need to do is simply log-in with your Alaska Airlines My account to view Buy Now items you have added to your cart.

You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Auction Account section of the auction website, or by entering the listing’s listing number, if known from the search page.

We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account

If you are the winning bidder when an auction closes, Alaska Extras will send you an email notification telling you that you have won the item(s). You are responsible for returning to the Alaska Extras website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids>View My Bid Status in the My Auction Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes. I won an auction, but my item has not been received within the designated time, what do I do? Please send an email to Customer Service with your Alaska Mileage Plan™ account number, the e-mail address associated with your Alaska Mileage Plan account and the listing number and request the status.